1. Introduction
Welcome to Apna Bandhan ("we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal and family data is handled in a secure and responsible manner.
As a community-focused matrimony platform, we recognize the importance of trust and confidentiality. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Apna Bandhan web application, mobile app, and related community features.
2. Information We Collect
To provide you with highly compatible matchmaking matches and ensure a safe community environment, we collect the following types of information:
• Account Registration Information: Basic personal information such as your full name, email address, mobile phone number, gender, date of birth, and location.
• Matrimonial Profile Details: Detailed information provided by you or your family to create a profile. This includes religion, caste, sub-caste, community, native place, height, education, occupation, income details, marital status, and family background (parents' occupations, siblings, family values).
• Identity Verification Information: To maintain a 100% verified community, we collect government-issued ID proofs (such as Aadhaar, Voter ID, Passport, or Driving License) for manual verification. This data is strictly used for validation and is stored securely with restricted access.
• Photos and Media: Profile photographs that you choose to upload to make your profile complete and attractive to potential matches.
• Communication Data: Information when you interact with our customer support team or send messages to other members through our secure channels.
3. How We Use Your Information
We use your information for the following purposes:
• To Provide Matchmaking Services: Enabling you to search, view, and match with other verified profiles based on shared community values, compatibility, and criteria.
• Profile Verification & Security: Manually reviewing and verifying profile details to maintain a safe platform, eliminate fake profiles, and prevent fraudulent activity.
• Communication & Notifications: Sending you match suggestions, administrative updates, verification status alerts, and community group invitations (including notifications sent via WhatsApp and SMS).
• Platform Improvement: Analyzing platform usage to improve user interface design, matching logic, and customer experience.
4. Information Sharing & Profile Visibility
We prioritize the privacy of your data. The information is shared in the following structured ways:
• Visibility to Registered Members: Your matchmaking profile details (except contact number and document details) will be visible to other registered and verified members who match your community preferences.
• Explicit Consent for Contact Sharing: Your personal contact details (such as phone numbers or email addresses) are never shared with other users unless you explicitly approve a contact request or initiate contact sharing.
• Legal and Compliance Obligations: We may disclose information if required to do so by applicable laws, court orders, or regulations, or in response to request from law enforcement agencies for preventing illegal acts or safety concerns.
5. Data Protection and Security
We implement state-of-the-art security measures to safeguard your personal data:
• All data transferred between your browser or mobile app and our servers is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Personal information and uploaded government ID proofs are stored securely on private servers using advanced encryption at rest.
• We conduct regular security audits and checks to prevent unauthorized access, alteration, or disclosure of your data.
6. Your Rights and Choices
You have total control over your data on Apna Bandhan:
• Edit Profile: You can update or edit your matrimonial profile information directly through your account dashboard at any time.
• Profile Visibility Settings: You can manage who can see your profile and control your active status in the account settings.
• Data Erasure & Account Deletion: You have the right to request deletion of your account. Upon receiving an account deletion request, we will permanently remove all your profile data, photos, and verification documents from our active databases, except where retention is required by law.
7. Age Eligibility
Apna Bandhan is strictly designed for matrimonial matchmaking purposes. To register and use our platform, you must meet the legal marriage age requirements in India. Users must be at least 18 years of age for females and 21 years of age for males. We do not knowingly collect information from anyone under these ages.
8. Changes to this Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact & Grievance Redressal
If you have any questions, concerns, or feedback regarding this Privacy Policy, or if you wish to exercise your data rights, please contact us:
• Email Support: privacy@apnabandhan.app
• Grievance Officer: In compliance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are:
Grievance Officer, Apna Bandhan Matrimony
Email: grievance@apnabandhan.app